{"id":11028,"date":"2023-05-12T15:20:25","date_gmt":"2023-05-12T13:20:25","guid":{"rendered":"https:\/\/fourdata.io\/succes-client-franco-allemand\/"},"modified":"2023-12-06T10:41:56","modified_gmt":"2023-12-06T09:41:56","slug":"succes-client-franco-allemand","status":"publish","type":"post","link":"https:\/\/fourdata.io\/fr\/succes-client-franco-allemand\/","title":{"rendered":"Customer Success officer Franco Allemand"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1277.12px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-default fusion-button-default button-1 fusion-button-default-span \" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/careers.flatchr.io\/vacancy\/renkkd8o6mxp3xyg-customer-success-allemand\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Postuler <\/span><\/a><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:25px;width:100%;\"><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none elmt-image\"><img decoding=\"async\" width=\"91\" height=\"63\" title=\"arrow-elmnt-up\" src=\"https:\/\/fourdata.io\/wp-content\/uploads\/2022\/04\/arrow-elmnt-up.png\" alt class=\"img-responsive wp-image-7649\"\/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_4 1_4 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:25%;--awb-margin-top-large:0px;--awb-spacing-right-large:7.68%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:7.68%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-3 fusion_builder_column_inner_1_2 1_2 fusion-flex-column col-inside \" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 elmt-text\" style=\"--awb-content-alignment:justify;--awb-text-transform:none;\"><h4>Rejoignez l&rsquo;\u00e9quipe !<\/h4>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1277.12px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><p>FourData &#8211; \u00e0 travers ses marques Fuel it, Agrilab, WizeWater, Bee2Beep et Datawaste &#8211; con\u00e7oit et d\u00e9veloppe des solutions associant capteurs connect\u00e9s et logiciels SaaS pour lib\u00e9rer les transporteurs de leurs contraintes op\u00e9rationnelles (urgences, organisation de tourn\u00e9es, pertes de clients). Fuel it est sp\u00e9cialis\u00e9e dans le secteur de l&rsquo;\u00e9nergie et des lubrifiants, Agrilab dans le secteur agricole (alimentation animale, intrants agricoles), Bee2Beep dans le secteur de l&rsquo;apiculture, WizeWater dans le secteur de l&rsquo;eau et Datawaste dans le secteur de la collecte des d\u00e9chets.<\/p>\n<p>FourData veut rendre l&rsquo;utilisation des objets connect\u00e9s concr\u00e8te, efficace et pertinente. Ses \u00e9quipes sont anim\u00e9es par la volont\u00e9 de simplifier leur d\u00e9ploiement et de rendre les donn\u00e9es qu&rsquo;elles collectent accessibles \u00e0 tous au quotidien.<\/p>\n<p>Nos produits s&rsquo;inscrivent dans l&rsquo;univers tr\u00e8s \u00ab\u00a0tech\u00a0\u00bb des outils logistiques, mais nous sommes convaincus qu&rsquo;un tel outil n&rsquo;est pas forc\u00e9ment complexe, difficile \u00e0 manier et inaccessible. Pragmatiques et \u00e0 l&rsquo;\u00e9coute des besoins de nos clients, nous d\u00e9veloppons des solutions simples et agr\u00e9ables \u00e0 utiliser, mettant \u00e0 port\u00e9e de quelques clics des donn\u00e9es utiles pour am\u00e9liorer significativement leur quotidien et leur performance op\u00e9rationnelle.<\/p>\n<p><strong>Vos t\u00e2ches futures :<\/strong><\/p>\n<ul>\n<li>Soutenir l&rsquo;\u00e9quipe de vente dans la r\u00e9gion DACH (Allemagne, Autriche, Suisse)<\/li>\n<li>Recueillir et r\u00e9soudre les r\u00e9clamations des clients.<\/li>\n<li>Analyser, \u00e0 l&rsquo;aide d&rsquo;outils m\u00e9tiers, les parcs d&rsquo;\u00e9quipements de nos clients afin d&rsquo;anticiper les r\u00e9clamations et de garantir une continuit\u00e9 de service optimale.<\/li>\n<li>Accueillir et former les nouveaux clients afin de les suivre tout au long du processus d&rsquo;int\u00e9gration (principalement par t\u00e9l\u00e9phone et par des r\u00e9unions physiques si n\u00e9cessaire).<\/li>\n<li>Contacter nos clients pour les informer des nouveaux services et avantages adapt\u00e9s \u00e0 leurs besoins<\/li>\n<li>Faire des propositions pour am\u00e9liorer r\u00e9guli\u00e8rement nos outils et la formation de nos clients.<\/li>\n<\/ul>\n<p><strong>Chez Four Data, quelques informations sur votre futur environnement de travail :<\/strong><\/p>\n<ul>\n<li>Une culture forte et bienveillante, laissant une large place \u00e0 l&rsquo;autonomie<\/li>\n<li>Une innovation permanente pour repousser les limites !<\/li>\n<li>Des produits \u00e9lectroniques et logiciels passionnants \u00e0 cr\u00e9er, d\u00e9velopper, perfectionner et pr\u00e9senter.<\/li>\n<li>Une organisation en pleine croissance, o\u00f9 les d\u00e9fis sont nombreux et o\u00f9 chacun apprend tr\u00e8s vite !<\/li>\n<li>Une atmosph\u00e8re conviviale, saine et simple<\/li>\n<li>La collaboration est une valeur forte<\/li>\n<li>T\u00e9l\u00e9travail occasionnel<\/li>\n<li>Bureaux au c\u0153ur de Dijon<\/li>\n<li>Possibilit\u00e9 de travailler en Allemagne \u00e0 un stade ult\u00e9rieur<\/li>\n<\/ul>\n<p><strong>Profil recherch\u00e9 :<\/strong><\/p>\n<ul>\n<li>Organis\u00e9, rigoureux et ayant le go\u00fbt du contact<\/li>\n<li>Esprit d&rsquo;\u00e9quipe, vous aimez travailler en mode projet tout en conservant votre autonomie.<\/li>\n<li>Bonnes capacit\u00e9s relationnelles, r\u00e9dactionnelles et analytiques : vous savez adapter votre discours \u00e0 votre interlocuteur et \u00e0 la situation.<\/li>\n<li>Vous vous engagez \u00e0 \u00e9couter et \u00e0 comprendre les besoins des clients.<\/li>\n<li>Vous avez un bon sens des priorit\u00e9s et \u00eates capable de r\u00e9agir rapidement.<\/li>\n<li>Vous parlez couramment le fran\u00e7ais &#8211; l&rsquo;allemand ou l&rsquo;anglais &#8211; l&rsquo;allemand.<\/li>\n<\/ul>\n<p><strong>Processus de recrutement :<\/strong><\/p>\n<p>1\/ Entretien avec le responsable du service client\u00e8le<\/p>\n<p>2\/ Entretien avec le directeur des ventes pour l&rsquo;Europe<\/p>\n<p>3\/ Entretien avec le directeur g\u00e9n\u00e9ral<\/p>\n<\/div><div style=\"text-align:center;\"><a class=\"fusion-button button-flat button-xlarge button-default fusion-button-default button-2 fusion-button-default-span \" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/careers.flatchr.io\/vacancy\/renkkd8o6mxp3xyg-customer-success-allemand\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Postuler <\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":11543,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[],"class_list":["post-11028","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-recrutement-fr"],"_links":{"self":[{"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/posts\/11028","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/comments?post=11028"}],"version-history":[{"count":5,"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/posts\/11028\/revisions"}],"predecessor-version":[{"id":11565,"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/posts\/11028\/revisions\/11565"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/media\/11543"}],"wp:attachment":[{"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/media?parent=11028"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/categories?post=11028"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fourdata.io\/fr\/wp-json\/wp\/v2\/tags?post=11028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}